Refund Policy

At Headly, your satisfaction isn't only our goal — it's our promise.
We're dedicated to delivering exceptional value through your Headly Photos.

Embracing this commitment, we offer a 100% Money-back Guarantee.
If your Headly Photos don't meet your expectations, we're here to make it right.

Eligibility

• Time Frame: Refund requests must be submitted within 14 days of the original purchase date.
• Uploaded Photos: The uploaded photos must comply with the Headly photo upload requirements. If the uploaded photos do not meet the requirements, we reserve the right to deny a refund.
• Service Usage: If you have downloaded at least one of your Headly Photos, you are not eligible for a refund. This is to ensure that the service is not abused in bad faith. We're committed to providing a fair and honest service to all our customers.

How to request a refund

1. Simply reach out to our supportive team at hello@headly.ai, including your reason for the refund.
2. Our dedicated team will review your request and evaluate if you are eligible for a refund.
3. Once confirmed eligible, the refund will be processed to the original payment method within the Stripe Refund period of 5-10 days.

Your trust in Headly is valued highly and we're working hard to ensure that your experience with us is exceptional.

Photo upload requirements